Postage
Shop Policy on Postage
- Shipping Methods: We offer standard, expedited, and express delivery.
- Processing Time: Orders are processed within 2 business days after receiving payment.
- Shipping Rates: Calculated based on weight and size for domestic shipping. International rates vary by destination and will be calculated at checkout.
- Free Shipping: Available for orders over £50 within specific regions/countries.
- Order Tracking: Tracking number provided via email. Updates on order status sent through email notifications if one is provided
- Delivery Times: Vary based on shipping method and destination.
- Lost or Damaged Packages: Contact us within 2 days of expected delivery date. We will work with the carrier for resolution.
- International Shipping: Customers are responsible for customs duties and taxes. Some items may be restricted in certain countries.
Contact Information
Customer Service: If you have any questions or concerns about our shipping policy, please contact our customer service team at [email protected]. We are here to help! Thank you for shopping with us!
Return Policy
Eligibility for Returns
Time Frame: Items must be returned within [7] days of the purchase date.
Condition: Items must be unused, in their original packaging, and in the same condition as when received.
Proof of Purchase: A receipt or proof of purchase is required for all returns.
Non-Returnable Items
Custom Items: Personalized or custom-made items cannot be returned.
Health and Personal Care: Certain health and personal care items (e.g., cosmetics, intimate apparel) are non-returnable.
Sale Items: Items purchased on sale or clearance are final sale and cannot be returned.
Return Process
Initiate a Return: Contact our customer service team at to initiate a return. Please include your order number and reason for the return.
Packaging: Pack the item securely in its original packaging, including all accessories, manuals, and documentation.
Shipping: Ship the return to the address provided by our customer service team. We recommend using a trackable shipping service and purchasing shipping insurance.
Return Shipping Costs
Customer Responsibility: Return shipping costs are the responsibility of the customer unless the item received was incorrect or damaged.
Shipping Costs: Original shipping costs are non-refundable.
Refunds
Processing Time: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. This process can take up to [3] business days.
Refund Method: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [2] business days.
Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items not in their original condition, damaged, or missing parts).
Exchanges
Damaged or Defective Items: If you need to exchange an item because it is defective or damaged, please contact us. We will provide instructions for the exchange process.
Availability: Exchanges are subject to product availability. If the item is not available, a refund will be issued.
Gift Purchaser Returns: If the item wasn’t marked as a gift or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
Contact Information
If you have any questions about our return policy, please contact us at:
Email: [email protected]
Thank you for shopping with us! We value your business and strive to provide the best customer service possible.
7-Day Warranty Policy
Thank you for shopping at Allgoodsarenauk. We strive to provide high-quality products and excellent customer service. This 7-day Warranty Policy outlines the terms and conditions under which we accept returns and exchanges and offer refunds for products purchased from our store.
Warranty Coverage
This warranty covers any defects in material or workmanship under normal use during the 7-day warranty period. During the warranty period, allgoodsarenauk will replace, at no charge, products or parts of a product that prove defective due to improper material or workmanship, under normal use and maintenance.
Warranty Period
The warranty period for physical goods purchased from allgoodsarenauk is 7 days from the date of purchase.
What is Not Covered
This warranty does not cover:
Damage due to misuse, abuse, negligence, or accident.
Damage caused by unauthorized modifications or repairs.
Products with missing or altered serial numbers.
Normal wear and tear.
Consumable parts such as batteries, unless the product itself is defective.
How to Obtain Warranty Service
To obtain warranty service, you must first contact us within 2 days of receiving the product through our eBay store to determine the problem and the most appropriate solution. Please provide proof of purchase and a detailed description of the issue.
Return Process
Contact Customer Service: Reach out to our customer service team to initiate the return process.
Prepare the Product for Return: Securely pack the product in its original packaging, including all accessories, manuals, and documentation.
Shipping: Ship the product to the address provided by our customer service team. The customer is responsible for shipping costs unless the return is due to a defect or error on our part.
Replacement, or Refund
Once we receive your product, our team will inspect it and notify you of the status of your return. If your return is approved, we will:
Replace the product with a new or refurbished unit.
Issue a refund to your original method of payment, minus any shipping charges if applicable.
Limitation of Liability
Allgoodsarenauk’s liability is limited to the replacement or refund of the product. We are not liable for any incidental or consequential damages, including but not limited to loss of use, loss of profits, or loss of data, whether direct or indirect, arising from the use or inability to use the product.
Data Privacy Policy
At Allgoodsarenauk, we value your privacy and are committed to protecting your personal information. This Data Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our store on eBay.
Information We Collect
Personal Information: We collect personal information such as your name, email address, shipping address, and payment information when you make a purchase.
Order Information: Details of the products you purchase, including order history and preferences.
Communication Data: Information you provide when you contact our customer service team or engage with us through messages.
How We Use Your Information
Order Fulfilment: To process and deliver your orders, and to provide customer support related to your purchases.
Communication: To send you order confirmations, shipping notifications, and responses to your inquiries.
Personalization: To personalize your shopping experience and provide product recommendations based on your order history and preferences.
Marketing: With your consent, to send you promotional offers and updates about our products and service
Sharing Your Information
eBay Platform: As an eBay store, your information is shared with eBay as part of the transaction process. eBay’s privacy policy governs their use of your data.
Service Providers: We may share your information with third-party service providers who assist us with order fulfillment, payment processing, and email communication.
Legal Obligations: We may disclose your information to comply with legal obligations, respond to legal requests, or protect our rights.
Data Security
We implement a variety of security measures to ensure the safety of your personal information. These measures include encryption, secure servers, and restricted access to personal data.
Your Rights
Access: You have the right to access the personal information we hold about you.
Correction: You have the right to request correction of any inaccurate information.
Deletion: You have the right to request deletion of your personal information, subject to certain legal obligations.
Objection: You have the right to object to the processing of your personal information in certain circumstances.
Withdrawal of Consent: If you have provided consent for us to use your information for marketing purposes, you can withdraw your consent at any time.
Cookies and Tracking Technologies
Our eBay store may use cookies and similar tracking technologies to enhance your shopping experience. Cookies help us understand how you use our store and enable us to improve our services.
Changes to This Policy
We may update this Data Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our eBay store.
Other policy
Feedback Policy:
“We value your feedback and strive to provide excellent service. If you are satisfied with your purchase, please leave positive feedback. If you encounter any issues, please contact us before leaving negative feedback so we can address your concerns.”